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Counter Sales/Warehouse

Counter Sales - Warehouse in Spencer, IAOverview:
Crescent Electric Supply Company (CESCO) was founded in 1919.
Today, it is one of the largest electrical distributors in the United States with over 140 locations in 28 states, operating under the brands of Crescent Electric Supply, Stoneway Electric Supply and Interstate Electric Supply in the Pacific Northwest, and BA Supply in Missouri.
Crescent Electric supplies electrical and datacomm products from over 1000 manufacturers to electrical contractors for construction, industrial MRO and OEM accounts, and commercial facilities.
Our success stems from long-term, organic growth as a result of total customer satisfaction, teamwork, and an overall commitment to being the leading distributor of quality products through our value-added services.
Responsibilities:
Responsible for taking and following through on customer orders, information requests, and inventory status.
Entering orders into the Crescent Order Management System (OMS) for customers.
Responsibilities also include order review to ensure accuracy and communication of any deviation to an order to the customer in a timely and professional manner.
In addition, this position is responsible for assisting and assembling product for receiving, storing, shipping, and control of materials in inventory or for sale.
Primary Duties:
Greet customers in a courteous and professional manner.
Develop mutually beneficial relationships with customers and co-workers.
Provide distributor products/services and be able to offer add-on or substitute products to meet customer requests and minimize lost sales.
Process customer phone requests and provide assistance to Inside Sales Department when needed.
Enter orders into the Crescent OMS System.
Work closely with the Purchasing Department and account managers to ensure customer needs and expectations are met.
Pick and pack customer orders quickly and accurately.
Assist with loading customer orders at the dock.
Continually learn about new products and their application.
Educate customers on the features and benefits of new products and services.
Assist the Purchasing Department by communicating low inventory levels and provide feedback on what products are needed in stock and what products are not.
Enter lost sales into Order Management System (OMS).
Maintain counter area and displays to ensure a professional and organized appearance.
Record and assist in resolving customer complaints.
Enter and process customer Return Goods Requests quickly and accurately.
Continually work on developing sales skills.
Participate in sales and vendor product meetings.
Provide input to increase the effectiveness of these efforts.
Acquire superior knowledge of branch inventory and its proper location.
Provide feedback on pricing issues with customers to account manager/manager while adhering to company pricing policies.
Become fluent with manufacturer catalogs and literature so as to quickly find answers to customer requests.
Assist warehouse personnel with general tasks when able.
Communicate concerns/opportunities of both customers and employees to management for review and appropriate action.
Communicate customer delivery requests to appropriate personnel to ensure deliveries are on time and sent to the correct location.
Develop contacts from manufacturers and representative agencies to quickly provide technical or order status information to customers.
Continually increase order writer volume on a yearly basis.
Qualifications:
Previous product experience required.
Basic PC data entry skills required.
Sales experience preferred, but not required.
Person must have excellent organizational and communication skills.
Must be able to work closely with other employees.
The ability to prioritize and multi-task is essential.
Person also needs to have the ability to maintain a professional attitude and appearance in difficult or stressful situations.
Counter sales personnel are the people who see customers face to face more than almost anyone and MUST remain courteous and respectful under all situations.
High school diploma or general education degree (GED); and a minimum of one year related experience and/or training; or equivalent combination of education and experience.
Valid Driver's license.
Ability to lift up to 100 pounds.
Competitive Benefit Package:
We offer a competitive benefits package including 401(k), medical, dental, life, and disability insurance.
CESCO is an Equal Opportunity Employer:
Candidates are subject to reference checks, credit, criminal background and DMV checks, assessments, and a post-offer drug screen.
Women, minorities, disabled persons, and veterans are encouraged to apply.
Click on the following link:
http:
//bit.
ly/1ijPb32to be directed to our Youtube playlist.
Learn more about Crescent Electric Supply Company and what our employees have to say about working for this great organization.


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